Humber River Hospital


Posting Date 7 days ago(6/22/2022 11:28 AM)
Emergency & Urgent Care Program
Admin Emergency
Employee Type
Employee Group
Job ID
Job Category
Emergency Department

Position Profile

Humber River Hospital is committed to revolutionizing patient care for our diverse community. With the opening of our new facility, North America’s first fully digital hospital, on October 18, 2015, the future is very exciting for our people and programs. And we’re looking for exceptional individuals to join our great team: people who share our passion to deliver compassionate, professional, respectful care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.


We are currently recruiting for a Manager of Emergency Department (ED), to join the busiest ED in Ontario providing care to an area of over 800,000 people.  Humber River Hospital’s Emergency Department delivers care to over 110,000 patients annually, providing timely, compassionate emergency treatment to patients and families. 


To provide operational leadership and direction in the 7/24/365 delivery, availability, and continuous improvement of interdisciplinary clinical programs and services that provide patient centred care


Location: Wilson Ave Site




  • Lead and direct fiscal and human resources required for departmental and program operations
  • Provide operational and clinical processes guidance to staff; manage direct and indirect reports in collaboration with an interdisciplinary teams (e.g. EMS, Emergency, LHIN and community partners, medical staff, regulated health professionals, etc.)
  • Promote and encourage a collaborative staff and patient environment for patient-centred care that adapts to the needs of diverse internal and external communities
  • Oversee staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors (e.g. acuity; knowledge levels; coverage of clinic hours; availability of resources and equipment; environmental/clinical context, etc.)
  • Identify required organizational support services, structures, and resources in collaboration with Clinical Practice Leaders (CPLs) for the safe and efficient operation of the department (e.g. supplies, diagnostics, pharmacy, transportation, technologies, food, etc.); assign resources to deliver safe patient care governed by professionally regulated priorities, standards, and best practices, aligned with professional and program quality standards, and organizational goals and priorities
  • Analyze and resolve issues in the delivery of patient care in collaboration with other units departments (e.g. staffing, redeployment, closures, isolation, infection control, inter-unit issues, etc.); invoke Incident Management System (IMS) for Emergency situations; escalate critical incidents (e.g. harm or death of staff, patients, patient families) to Director for resolution
  • Manage internal and external communications and coach unit staff in customer service methods; resolve patient and family concerns and labour related issues



  • Develop, plan, and implement innovative models and ideas for new areas of practice that support program strategies and enhance quality of patient care delivery, revenue generation, and cost effectiveness (e.g. approaches to reduce length of patient stay) in consultation with the Program Director and community health partners and stakeholders
  • Prepare project proposals, briefing notes, and business cases; conduct feasibility studies to determine project delivery methods and assign staff, equipment, and financial resources
  • Provide guidance and leadership during the development and implementation of organizational and departmental changes
  • Remain current with technical advancements and networks for benchmark comparisons; explore partnerships/business opportunities and best practices (e.g. plastics for surgery, private clinics, developing non-OHIP income models)




  • Experience leading an Emergency Department within a hospital or large healthcare organization. 
  • Minimum three years management/leadership experience           
  • Demontrated knowledge of adult education principles
  • Strong relationship building, engagement, and influencing skills               
  • Demonstrated ability to problem solve across programs with tact and diplomacy
  • Membership in Good Standing with the College of Nurses on Ontario

Why Humber? Why Now?

Humber River Hospital is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and live our values of Compassion, Professionalism and Respect. People who are committed to making a positive difference.

We are a Studer Group hospital, focused on building our evidence-based leadership practice and hard wiring a culture that WOWs.

Why? Because at Humber River Hospital, we know it’s our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care...healthier community.

To express your interest in this exciting opportunity, please complete the online application in confidence at


This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

Note: This is a non-union position

Humber River Hospital is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow's healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees - from hire to retire.

Let us know what we can do to help you be successful during your recruitment experience at Humber River Hospital.



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