Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting opportunity for a Supervisor, Medical Imaging Clerical Registration & Transcription to join our Medical Imaging team.  The position is responsible for the day-to-day supervision, performance and quality of the Medical Imaging administrative and transcription staff. Includes registration, bookings, library workflow and imaging transcription services. This position reports to the Program Director of Medical Imaging with a collaborative working relationship with the applicable Manager(s) of Medical Imaging services with additional collaboration with the Manager, Patient Registration and Data Quality for matters related to registration data quality. 

Responsibilities:

• Provides leadership supporting the strategic vision and plan of the organization and the hospital.
• Ensures that adherence to Hospital’s policies, procedures and professional standards are maintained by all Medical Imaging Administrative Staff. 
• Coordinates the day-to-day activities and workload management of the administrative staff to ensure accurate and timely performance to meet patient needs.
• Provides guidance, identifies any gaps in learning plans and take the appropriate measures to correct, performance feedback, up to and including discipline if needed.
• Provides immediate supervision and staff engagement through rounding.
• Provides operational & management support including contributing to performance evaluations, job descriptions, and assignment of duties.
• Works collaboratively with Health Information Services and Decision Support to ensure data quality
• Oversees the processes to ensure accurate data quality for submission to Wait Time Information System (WTIS) in collaboration with the Medical Imaging Data Analyst
• Collaborates with the Ontario Breast Screening Program (OBSP) to ensure metrics for bookings and registration are performing at appropriate levels addressing outcomes as required
• Liaises with Information Systems (IS &IT) and/or Medical Imaging PACS team for any hardware or software related issues to support administrative, registration documentation and reporting processes.
• Participates in recruitment and opportunity activities for Medical Imaging administrative staff in collaboration with the Medical Imaging Manager(s)
• Develops and approves the schedule for all Medical Imaging administrative staff; authorizes overtime, time off and vacation requests in accordance with collective agreements
• Responsible for payroll data entry.
• Promotes a high level of customer service , addresses concerns from the public and healthcare colleagues, and strives for continuous quality improvement
• Participates in working groups and committees to represent the administrative staff and provides input on departmental process improvements
• Acts as a role model for staff in continuing education (through formal and informal interaction) in order to provide continuous improvement in patient care practices
• Provides input into preparation of annual operating budget
• Completes special projects and other duties as assigned by the Manager(s) or Program Director
• Develops and executes orientation, training and competency programs in collaboration with the applicable Medical Imaging Manager and Clinical Practice Lead.
• Ability to promote and maintain effective working relationships with members of the interdisciplinary team and other departments including Data Quality, Health Records and Finance
• Participates in hospital and department accreditation activities
• Provides ongoing coaching and mentoring of imaging staff, in collaboration with management

Requirements:

• Undergraduate degree or diploma in Health or Business Management preferred or related relevant experience.
• Minimum 5 years of recent Medical Imaging experience in a hospital setting
• Previous leadership and experience required, preferable in a management/supervisor capacity for a minimum of 2 years
• Knowledge and experience working within an Imaging Management System (IMS) environment
• Knowledge and experience with voice recognition technology required
• Certified Health Information Management (CHIM) certification preferred
• Knowledge and experience working with Meditech and applicable modules including ADM, OM, ITS and CWS preferred
• Knowledge and experience working collaboratively with the Ontario Breast Screening Program (OBSP) preferred
• Knowledge and experience working with Wait Times Information System (WTIS) preferred
• Knowledge of e-referral management systems an asset

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.