Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.  

At Humber River Hospital, the Clinical Manager plays a key role in establishing and driving the approach to how we provide care to our patients in the assigned clinical area. They do this in accordance with legal and regulatory requirements, professional best practices and operational policies and processes. We are currently seeking an experienced Clinical Manager for Cardio-Diagnostics and Respiratory Therapy Services Program, to join our Cardiac, Critical Care, Oncology and Respiratory Services leadership team. This individual will be managing our Cardio Diagnostics and Respiratory Therapist, overseeing the delivery, availability and continuous improvement of interdisciplinary programs and services that provides consistently high-quality, safe care. The ideal candidate has proven clinical management experience in one of the areas listed above, with exceptional people management skills. 

Cardio Diagnostics: ECG; 2D, 3D and Doppler Echo studies; stress and Dobutamine echocardiography, transesophageal echocardiography, pediatric echo, holter monitoring, ambulatory blood pressure monitoring, cardiac stress tests, nuclear cardiology testing, pacemaker follow-up clinic and , congestive heart failure clinic.

Respiratory Therapy Services: Lead and direct Respiratory Therapy services throughout all clinical programs. This includes coordinate program delivery to meet budget and patient volume objectives, provide professional practice leadership in the development and delivery of education programs that teach respiratory therapy techniques and improves adherence to professional best practices and quality objectives.

The Clinical Manager will provide operational leadership and direction to a team of clerical employees coordinating patient, clinic and staff schedules, including coordination of human resources to support volumes

Employment Status: Permanent Full Time
Hours of Work: Days
Location: Humber River Health, Wilson Site 
Labour Group: Management
Reporting Relationship:Program Director, Nephrology, Cardiology and Respiratory Therapy

Position Responsibilities: 

• Lead and direct fiscal and human resources required for departmental and program operations.
• Provide operational and clinical processes guidance to staff; manage direct and indirect reports in collaboration with an interdisciplinary teams (e.g. Critical Care Services Ontario (CCSO), EMS, Emergency, LHIN and community partners, medical staff, regulated health professionals, etc.).
• Provide Site Lead support for the Provincial Ventilator Pool
• Promote and encourage a collaborative staff and patient environment for patient-centered care that adapts to the needs of diverse internal and external communities.
• Oversee staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors (e.g. acuity; knowledge levels; coverage of clinic hours; availability of resources and equipment; environmental/clinical context, etc.).
• Identify required organizational support services, structures, and resources in collaboration with Clinical Practice Leaders (CPLs) for the safe and efficient operation of the department (e.g. supplies, diagnostics, pharmacy, transportation, technologies, food, etc.); assign resources to deliver safe patient care governed by professionally regulated priorities, standards, and best practices, aligned with professional and program quality standards, and organizational goals and priorities.
• Analyze and resolve issues in the delivery of patient care in collaboration with other units departments (e.g. staffing, redeployment, closures, isolation, infection control, inter-unit issues, etc.); invoke Incident Management System (IMS) for Emergency situations; escalate critical incidents (e.g. harm or death of staff, patients, patient families) to Director for resolution.
• Integrate clinical program functions, philosophy, process, policies with other program areas to improve patient care quality outcomes and patient/family experience (e.g. inter-program patient flow).
• Manage internal and external communications and coach unit staff in customer service methods; resolve patient and family concerns and labour related issues.
• Clinical leadership in Respiratory and Cardiac Diagnostics.
• Monitor and governs compliance with professional, accreditation, ethical, and legal standards.
• Manage escalated issues independently and in collaboration with clinical team; take action to resolve issues and conflicts, and maintain positive relationships.

Qualifications:

• Current registration and membership in good standing with the College of Nurses of Ontario (CNO) or equivalent regulatory body
• A Baccalaureate Degree and/or Diploma in health related discipline is required. Master's in Health Science, or related field required. Candidates who are actively pursuing their Masters will be considered.
• Membership with Nurses Association of Ontario (RNAO) or equivalent professional association
• A minimum of (7) seven years of related clinical experience in an acute care hospital
• A minimum of (5) five years management experience with direct people management responsibilities
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
• Ability to work with a diverse group of leaders and stakeholders with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
• Experience managing in a multi-union environment
• Demonstrated knowledge of and experience in redesigning clinical processes to improve clinical practice, efficiency and patient care
•  Track record for creating a quality and safety culture and means for monitoring and communicating results that is meaningful to team members and inspires continuous improvement
• Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
• Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.