Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Humber River Health is recruiting for a Research Coordinator in our Post-Discharge Call Center.  This role will lead and coordinate the collection and analysis of patient survey data required to meet regulatory reporting requirements and standards that contribute to management decision-making and organizational funding. This role will contribute to improving the health of our community by engineering safe systems, enhancing patient/family experience and outcome and reducing organizational risks and costs.

 Employee Status:  Full Time

Reporting Relationship:  Director, Quality & Patient Safety

Availability:   Monday – Friday (subject to change); some weekend work may be required. 

Union: Non Union

Responsibilities

• Lead the Post Discharge Call Center staff in the professional calling, coding, abstracting and analysis of patient experience information in compliance with legal, regulatory, and operational requirements
• Lead and coordinate the collection and processing of mandated patient experience and patient satisfaction data analysis for purposes of analysis and providing legislated reports to external agencies on HRH performance as measured through patient experience and satisfaction.
• Assist manager in managing departmental resources to meet reporting requirements.
• Develop utilization reports, data quality monitoring processes, and conduct detailed system
• audits/reviews to maintain CIHI reporting databases integrity
• Document data quality issues to develop mitigation plans in collaboration with registration data quality, IS&T, and clinical program areas
• Maintain database rules, codes, etc. and interface in collaboration with Meditech for clinical Inpatient, Outpatient, Rehabilitation, and Mental Health departments
• Submit hospital performance for benchmarking against other hospitals (e.g. patient experience, patient satisfaction, would you recommend, etc. from the Canadian Patient Experience Survey) and ensures best practices are followed
• Act as point of contact for CIHI to address systems issues and update database configurations in XML
• Promote and enhance Health Data and Reporting by researching and analyzing process improvements that meet CIHI requirements.

Requirements

• Completion of an Undergraduate Degree in Health Information Management or equivalent
• A minimum of 5 years of recent experience as a senior data analyst in acute healthcare is required
• Leadership experience and a Masters in Science, Biostatistics or equivalent is preferred
• Knowledge of Information flow and interdependences, data management and alaysis and report development and management
• Knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access, etc.)XML programming language, report writing (e.g. Crystal Reports, CIHI’s coding methodology and databases), SQL queries
• Great problem solving, analytical and interpersonal skills
• Excellent attendance and discipline free record required.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.