Humber River Health, Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.  

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Humber River Health is seeking a full time Program Director, Post Acute and Reactivation Care Centres to be part of our dynamic team and lead the way as we continue our journey towards high reliability care!

 Reporting to the Vice President, Post Acute and Health System Partnerships, the Program Director, Post Acute and Reactivation Care Centres will provide strategic leadership oversight for the delivery of care aligned with corporate goals and objectives.

The Program Director’s portfolio will include current and future HRH inpatient services at the Reactivation Care Centres , including planning and operationalizing the innovative Acute Behavioural Assessment and Management unit. In addition, the portfolio will include  Transitions, Social Work Team, Schulich Family Medicine Teaching Unit and Integrated Care Services.

In your role, you will be responsible for partner hospital relations management and will engage and collaborate with post-acute partners and other key stakeholders on development of services and pathways with the focus on integrated care and emergency room visit avoidance.

In collaboration with Program leaders, you will develop and promote the strategic direction of the Program’s vision, goals and objectives using evidence based best practices that align with the hospital’s strategic plan meeting legal, regulatory, and other priorities and requirements. You will evaluate your strategic plans by implementing performance indicators and the quality improvement processes you lead will ensure quality monitoring, avoid and mitigate risks while improving quality and access to care for patients and the hospital. You will foster cultural awareness and sensitivity among patients, staff, and the external community.

Are you the next leader of this unique and important portfolio? Do you have the experience, skills and passion to showcase your strengths and values as the Program Director responsible for leading our post acute programs? ? If you have knowledge and applied experience in a unionized environment, budget management and business acumen, and stakeholder relations management this leadership role is for you!

Location: Humber River Health– Wilson Site

Hours of work: Days, occasional evenings/weekends

Union:  Non-Union

Reporting Relationship:  Vice President, Post Acute and Health System Partnerships,

Key Responsibilities:

• Collaborate with Chief/ Physician Director  to develop and promote the strategic direction of Post Acute services (i.e. vision, goals, and objectives) using evidence based best practices aligned with the hospital’s vision and strategic direction to meet legal, regulatory, and other priorities and requirements (e.g. OH and MOH targets); evaluate impact of strategies on employees, the organization, and patients

• Develop annual operating plans aligned with hospital program/service plans and goals; consider opportunities and risks associated with proposed options; select courses of action with the highest probability of success
• Integrate clinical program functions, philosophy, process, policies with other program areas to improve patient care quality outcomes and patient/family experience (e.g. inter-program patient flow)
• Plan service delivery growth; lead initiatives to acquire new or increased funding resources
• Develop business ventures based on market and business drivers; build on existing market strengths while balancing business risk (i.e. take calculated risks) to pursue new ventures; pilot and evaluate new patient care initiatives and processes
• Set the program’s strategic direction in collaboration with Chief/ Physician Director to support and promote the use of best practices
• Monitor and governs compliance with professional, accreditation, ethical, and legal standards
• Manage escalated issues independently and in collaboration with clinical team; take action to resolve issues and conflicts, and maintain positive relationships
• Develop relationships with community partners and regulatory bodies to exchange information, best practices, and professional standards that contribute to HRH’s image and growth

Career Experience and Core Competencies:

• Regulated Health Care Professional in good standing with respective health professional regulatory body in Ontario and/or expertise working in a complex clinical setting
•  University degree in a health-related field
• Master's in Health or Business Administration required
• A minimum of (7) seven years of clinical experience in an acute care hospital required
• A minimum of (5) five  years management experience required
• Canadian Health Executive (CHE), and Leadership courses; LEAN certification, preferred
• Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, Access, etc.)
• Knowledge and applied experience in unions, budget management and business acumen
• Experience in negotiation, interpersonal, communication, problem solving, analytical, issue management, diplomacy, political acuity, collaboration
• Experience with Meditech, Hospital automation and digital technology solutions preferred
• Experience in Lean or population-based planning, vendor management, project/Change Management, and committee management preferred

Why Humber? Why Now?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

 This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

 
Humber River Health is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow's healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees - from hire to retire.