Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.       

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We have an exciting opportunity for a Quality Improvement Specialist to join our team within the Quality & Patient Safety team.

Employment Status: Permanent Full-time 

Reporting Relationship: Director, Quality & Patient Safety 

Location: Humber River Health – Wilson Site

Hours of work: Days, occasional evenings/weekends

Union:  Non-Union

Salary Range: $95,200.89-$119,073.92

Responsibilities:

• To improve the health of our community through engineering safe systems, enhancing the experience and outcome of the patient/family and reducing risks/costs
• To lead quality improvement initiatives and projects that enhance patient safety, satisfaction, and trust in HRH patient care, and increase operational and resource use efficiency and reliability
• Lead patient care quality improvement and enhancement initiatives (e.g. patient satisfaction, safety, patient care outcomes, trust in HRH patient care services) to increase operational efficiency and reliability, and reduce clinical and operational risks and cost
• Analyze current practices and work flows, collect and use data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
• Engineer (define, design, implement) safe and efficient clinical and/or operational systems to decrease risks of safety incidents (e.g. patient, family, staff, physician, volunteer, etc.) using Human Factors engineering principles, including:
• satisfaction with health care services, outcomes, and safety
• technologies, equipment, and process risk prevention (e.g. prevent equipment failure)
• Collaborate with clinical programs to implement recommendations that improve patient and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations
• Foster a culture of patient quality improvement, safety, and risk reduction
• Lead preparation and review of mandated reporting requirements that meet governmental and organizational performance objectives
• Implement evidence based best practices in patient care services and care quality
• Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality improvement, risk reduction, and improving data driven decision-making
• Provide subject matter expertise in the development of project requirements and/or resource plans for direct supervisor approval
• Recommend strategic priorities for direct supervisor approval (e.g. data analysis to define areas for improvement)  

Qualifications: 

• Undergraduate degree in Engineering or Healthcare required or Graduate degree Engineering or Healthcare Administration preferred
• Professional Engineering (P. Eng.) license recognized by the Professional Engineers of Ontario (PEO) preferred
• Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
• Minimum of 3 recent experience in leading patient experience quality improvement initiatives.
• Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
• Experience in Quality improvement science (e.g. Lean, Six Sigma, High Reliability), Human Factors engineering, Service design, Change/risk management, Project management and Statistical analysis required
• Experience in Ethnographic research preferred
• Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
• Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
• Demonstrated initiative in improving work skills and processes
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.