Senior Specialist, Volunteer Services

Humber River Health. Lighting New Ways In Healthcare.

 Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

Position Summary

• Employment Status: Full Time
• Hours of Work: Normal hours of work will be Monday - Friday. Evenings and work on weekends may be required based upon operational needs.
• Location: Humber River Health, Wilson Site with occasional travel to Finch and Church sites (as required).
• Labour Group: Non-Union
• Salary Range: $87,299.55 - $109,196.10

We currently have an exciting opportunity for a Senior Specialist, Volunteer Services to join our Volunteer Services Team.  Reporting into the Manager, Volunteer Services, you will lead and coordinate the Lobby Services team. This position is also responsible for developing and maintaining all Volunteer Services resources, including our SharePoint site. The Senior Specialist, Volunteer Services will lead the recruitment, orientation and onboarding activities for new volunteers.

 Key Responsibilities:

• Lead the recruitment, orientation and ongoing training activities for all volunteers.
• Plan and coordinate a master schedule to maintain appropriate staffing levels and continuous coverage for patient inquiry and information stations, including managing unexpected and planned coverage needs
• Design, develop, update and maintain the content and resources within the Volunteer section of the hospital’s internal and external website
• Develop weekly communication bulletin to provide updates on organizational changes and information required to respond to inquiries from the public
• Advise and assist team members in problem solving with the goal of volunteer satisfaction, engagement and continuous improvement
• Design and develop role specific training sessions and annual retraining sessions for all volunteer program areas

Skills and Qualifications:

• College Diploma in Volunteer Management/ Psychology/Social Work or related field
• Minimum 3 years’ Volunteer Specialist experience, preferably in a Health Care setting
• Certificate in Volunteer Management required, with a preference for those registered with the Professional Association of Volunteer Leaders - Ontario (PAVRO) or Canadian Volunteer Association (CVA)
• Proficiency in Microsoft office applications
• An understanding of equity, diversity, and inclusion principles as they relate to employee relations is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.