Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care! We have an exciting opportunity for a Patient Safety Specialist to join our team.

Employment Status: Permanent Full-time

Reporting Relationship: Director, Quality and Patient Safety
Location: Humber River Health – Wilson Site
Hours of work:  Monday - Friday
Employee group: Non union 

Salary Range: $97,342.05-$121,754.10

Responsibilities:

• Lead quality and patient safety improvement activities (e.g. projects, prospective analysis)
• Collaborate with clinical programs to implement recommendations that improve patient safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing Coroner recommendations
• Foster a culture of quality improvement and safety
• Act as an organizational subject matter expert for patient safety
• Review and triage incident reports of patient harm or injury for completeness and errors to assist program leadership to identify root causes, areas of future risk, and develop risk mitigation action plans; coordinate incident reviews and investigations in collaboration with interprofessional teams
• Guide program leadership in choosing which incident review process to follow (i.e. Interprofessional or Quality Care Review) to meet review process requirements
• Conduct critical investigations of Never Events (i.e. events that should never happen) and serious patient safety incidents
• Share review form with Program Directors and Physician Directors to develop action plans
• Develop education for patient safety activities
• Deliver education through blended learning methods (e.g. lectures, in-services, simulations, etc.)
• Act as an organizational subject matter expert quality/patient safety for policy development

Qualifications: 

• Undergraduate degree in Nursing required
• Graduate degree in Nursing, Science preferred
• Patient safety & quality improvement training required. Patient Safety Officer (PSO) certification preferred
• Registration with the Canadian Nursing Association of Ontario (CNO) required.
• Prospective risk assessment (e.g. Failure Modes and Effects Analysis (FMEA)) preferred
• Minimum of 5 years of recent experience with nursing required
• Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, etc) MS Visio preferred.
• Knowledge and applied Experience in hospital operations & Clinical practice, Quality improvement science (e.g. Lean, Six Sigma, human factors), Adult education & program design required. Disclosure, mediation, apology preferred
• Experience in Conflict management, meeting facilitation, analysis, problem solving, political  acuity, tact, diplomacy, interpersonal, time management required
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.