Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy..   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

At Humber River Health, we are currently seeking a Manager, Ambulatory Outpatient Clinics. 

Employment Status: Permanent Full-time
Hours of Work: Must be available to work Monday to Friday. Occasional weekend work may be required.
Location: Humber River Health, Wilson Site 
Labour Group: Management

Salary Range: $122,874.00 - $149,494.66
Reporting Relationship: Program Director, Seniors Care  

Position Responsibilities: 

• Oversees the daily operations of the Seniors Care Medical Ambulatory Clinics, ensuring efficient patient flow, strategically managing wait times, and optimizing clinic utilization. Provides effective, efficient, and safe patient services through the coordinated management of human, financial, and environmental resources. Oversees staff scheduling in alignment with Collective Agreements and payroll processes to ensure appropriate coverage, compliance, and operational efficiency
• Holds fiscal accountability for the operational budget, including monitoring expenditures, forecasting needs, and ensuring responsible management of material and human resources to support sustainable clinic operations.
• Leads continuous quality improvement initiatives to enhance patient care, safety, and clinic performance. Tracks key performance indicators and manages internal and external reporting requirements to support data-informed decision-making and organizational accountability.
• Collaborates with internal and external stakeholders, including physicians, interprofessional teams, and community partners, to plan, implement, and evaluate patient- and family-centred programs and services across ambulatory care
• Provides leadership to interprofessional teams by supporting recruitment, onboarding, performance management, labour relations, and professional development. Fosters a culture of accountability, engagement, and continuous learning aligned with organizational values and Collective Agreements.

Qualifications:

• Regulated Health Care Professional in good standing with respective health professional regulatory body in Ontario
• University degree in a health-related field, Master's level preparation an asset
• Master's level preparation in Health or Business Administration preferred
• Minimum of five years relevant clinical experience and a minimum of three years leadership experience.
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
• Ability to work with a diverse group of leaders and stakeholders with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
• Experience managing in a multi-union environment
• Track record of delivering exceptional clinical practice, efficiency and patient care
• Track record for creating a quality and safety culture and means for monitoring and communicating results that is meaningful to team members and inspires continuous improvement
• Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
• Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment
• An understanding of equity, diversity, and inclusion principles as they relate to employee relations is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.