Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

The Accounts Receivable department is seeking a Finance Clerk I.  The incumbent will be joining an existing team, performing Billing/Accounts Receivable [B/AR] processes including Cash Office operations.

If you are detail oriented, have good organization skills and experience in managing receivables, we invite you to read the requirements below and apply to this exciting career opportunity at Humber River Health.  

Employment Status: Temporary Full-time

Duration: March 2028

Reporting Relationship: Manager, Accounts Receivable

Scheduled Requirements: Must be flexible to work Days, Evenings and weekend 8-hour shifts

• Monday - Friday: 8AM – 4PM
• Monday - Friday: 12PM – 8PM
• Saturday & Sunday: 10AM – 6PM

Employee Group: LiUNA

Hourly rate: $28.499 - $30.797

Location: Wilson Site (Subject to change)

Position Responsibilities 

• Create, review, submit and reconcile claims for all types of Hospital related revenue within a timely manner (meeting billable criteria / timeline). OHIP, WSIB, Out-of-Province, Community, Third Party agencies (i.e., Blue Cross), Private Insurance, Preferred Accommodations and other Health Care Institutions.
• Create, review and process all Client Billings in an accurately and timely manner (i.e., Retail vendors, Partner hospitals, Union Billings, Research billings, Physician, Miscellaneous clients).
• Liaise with insurance companies to coordinate payment and settlement of patient accounts.
• Generate and review Aged Accounts Receivable report and perform collection activity on overdue accounts. Includes all Patient and Client Accounts.
• Liaise with Health Records Department, Clinical Teams, or other hospital departments as required to address patient account issues and facilitate billing and collections.
• Liaise with WSIB / UHIP / Blue Cross, or any other provider to rectify unpaid / rejected accounts.
• Identify claims for adjustment and / or write-offs.
• Accurately develop and document Financial Agreements when deemed necessary (i.e., Uninsured Patient Accounts). 
• Performs collection and payment functions during various department rounding in a prompt, efficient and timely manner (Inpatient Units, Outpatient Clinics, Emergency Department, Medical Imaging)
• Collect pertinent patient, payment and insurance information to assist with billing, collections and payment from Unit rounding
• Print bills, statements, and cheques for accuracy prior to sending to patients / clients
• Sort and collate outgoing and incoming mail (i.e., statements, collection notices, cheques)
• Update patient demographics and insurance information to ensure accurate billings
• Obtain credit / debit card payments over telephone upon patient request
• Coverage of other Finance clerk tasks as per operational requirements

• Cross train team members
• Work with other team members to coordinate responsibilities, and prioritize tasks, ensuring all important deadlines are met.
• Provides excellent customer service to all internal and external stakeholders using appropriate communication methods to respond in a timely, helpful, and courteous manner.
• Responds to all types of billing and payment inquiries in a calm, patient, and courteous manner. Inquiries are in-person and over the phone for patients, families and insurance companies.
• Retrieve and follow-up on all voicemails in a timely manner.
• Prepares bank deposits, process remote cheque deposit and post to the accounting system daily
• Assist in month-end closing procedures.
• Clear bank reconciliation outstanding items and intercompany reconciliations
• All other duties as assigned

 
Qualifications

• Degree in Business Administration / Accounting
• Minimum of 2 years work experience in Accounting and managing various type of customers and billing issues (preferably in a hospital /medical environment)
• Intermediate level of skills in MS Office (Excel, Word), email, internet and experience navigating software applications required (screen access, information search, data entry). Knowledge of databases preferred.
• Mathematical aptitude required
• Excellent organizational, interpersonal and communication skills, both verbal and written (English language)
• Demonstrated attention to detail, problem solving skills and the ability to make sound decisions when dealing with various customers
• Assertiveness, diplomacy and good judgement
• Ability to work effectively in a team environment
• Ability to work independently
• Ability to prioritize workload to meet deadlines
• Excellent attendance and discipline free record required
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.
  

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.