Build your career – at the hospital that’s built for the future   Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.      At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!   We currently have an exciting opportunity for a P.C. Support Analyst  people to join our Information Systems & Telecommunications team.   Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.   Location:  Humber River Health– all sites Hours of work: Days, Evenings, Weekends, Nights and Stat Holidays (Subject to Change) Employee Group:  Non-Union Responsibilities: - Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support. - Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices. - Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications. - Recording, categorizing and logging requests for service using a central ticket management solution; - Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner - Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner; - Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures - Ability to provide training to staff and users. - Develops procedures and provides documentation for staff and users manuals. - Upgrading existing PC Hardware and software. - Participates in the rotating On-call support program. - Provides end-user support for the installation and support of applications. - Provide technical support to hospital staff during business and after hours by participating in on-call rotation. - Other duties as assigned. Requirements: - Successful completion of University and/or Community College diploma in a health-related or computer technology program. - Minimum 3 years’ experience in a Technical Service Desk role is required. - Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required. - Experience with Meditech and other healthcare information applications is an asset. - Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required. - Experience in troubleshooting Local and Wide area networks and is an asset. - ITIL Foundation experiences and/or certification is an asset. - A highly developed customer-service orientation. - Excellent attendance and discipline free record required.      Why choose Humber River Health?   At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.   Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.   Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.   Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.   Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

Humber River Health. Lighting New Ways In Healthcare.   Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.      At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!     Join our Digital Learning team. At Humber River Health, our Digital Learning team plays a pivotal role in the development of education for all projects and digital upgrades, design and implementation of a proficiency review to assess staff’s knowledge and identify any gaps post roll out.  This includes the scheduling, organizing and facilitation of monthly onboarding education sessions for new staff and staff returning from LOA.    We are currently seeking a Digital Learning Instructor to work with our Digital Learning Team.  This person is primarily responsible for maintaining system training environment for the purpose of training new and existing users on system functionality and expected results, test patients, facilitating all monthly onboarding education sessions, adult learning and identify any system issues and facilitate and gather data to measure system knowledge versus functionality.   Reporting Relationship: Manager, Digital Learning Team Location: Wilson Site Non Union Position Responsibilities: - Responsible for leading, developing and facilitating system adult learning to professionally regulated staff - Perform business requirement gathering sessions - Perform post on-boarding optimization evaluation to identify and address training gaps - Provide post onboarding daily check-in support until core competencies are demonstrated in the work environment and new staff pass a post-onboarding competency validation test - Responsible to validate ongoing staff competency in all optimal workflows, and communicate to ICAT any gaps/challenges identified for process improvement - In collaboration with Digital Learning Team, develop, document and communicate downtime process for entire organization - Develop and facilitate mock downtime sessions and measure adoption and loop back into continuous improvement activities - In collaboration with Digital Learning Team, perform annual review of all nursing and allied health staff for proficiency with system inputs and outputs - Lead gap/fit analysis and survey client experience as mechanisms to loop back into continuous - Act as subject matter expert in related projects - Provide voice of client to project design/build stages - Perform other duties as assigned Qualifications: - Bachelor's Degree in a health sciences field or education - Master’s level degree in Education preferred - Minimum of 3-5 years relevant work experience in Adult Learning - Minimum 2 years of Informatics experience - Experience with Meditech and/or other Electronic Medical Record (EMR) applications - Technical proficiency with MS Office (Outlook, Word, Excel, PowerPoint etc.) and knowledge in Visio preferred - Demonstrated strong written, interpersonal/verbal communication skills - Strong analysis, problem solving and organizational skills - Demonstrated ability to work as part of a team as well as independently  - Excellent attendance and discipline free record required.   Why choose Humber River Health?   At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.   Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.   Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.   Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.   Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

Build your career – at the hospital that’s built for the future   Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.      At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!   We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team.   Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.     Location:  Wilson Site  Hours of work: Monday to Friday 4:30 pm - 12:30 am  Employee Group:  Non-Union Responsibilities: - Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support. - Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices. - Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications. - Recording, categorizing and logging requests for service using a central ticket management solution; - Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner - Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner; - Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures - Ability to provide training to staff and users. - Develops procedures and provides documentation for staff and users manuals. - Upgrading existing PC Hardware and software. - Provide technical support to hospital staff during business and after hours by participating in on-call rotation - Provides end-user support for the installation and support of applications. - Other duties as assigned. Requirements: - Successful completion of University and/or Community College diploma in a health-related or computer technology program. - Minimum 3 years’ experience in a Technical Service Desk role is required. - Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required. - Experience with Meditech and other healthcare information applications is an asset. - Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required. - Experience in troubleshooting Local and Wide area networks and is an asset. - ITIL Foundation experiences and/or certification is an asset. - A highly developed customer-service orientation. - Excellent attendance and discipline free record required. Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interview   Why choose Humber River Health?   At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.   Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.   Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.   Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.   Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.